Customer support agent (day/evening shift) | English language

Get to know us:
Hot Software stands for dynamism and openness, that is why our company is dominated by an entrepreneurial spirit, a combination of passion and solidarity, a passion for success. We create a highly productive environment and are not afraid of obstacles. We often have to step out of our role, show initiative and perseverance, the ability to adapt where necessary.

Our style is to avoid bureaucracy, to simplify the process of communication between employees and management, to implement corporate rules only where it is really necessary. We value ease of communication and personal qualities. We accept only those people who not only have the necessary competence, but are also able to at least maintain the already set cultural bar.

Culture:
Our success is based on people and technology. Our culture is what makes Hot Software an interesting and rewarding place to work. We stand for diversity and are always looking for new ways to surprise customers.

Our values:

• development
• ambition
• teamwork
• responsibility
• flexibility

JOB FUNCTIONS & RESPONSIBILITIES:

• Respond to customer queries in a timely and accurate way, via email or chat (No Calls)
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved

SKILLS & ABILITIES:

• Proficient in English (B2 level or higher)
• Excellent written communication skills (grammar, structure, and spelling)
• Strong typing accuracy and speed
• High attention to detail and ability to process large volumes of information
• Strong analytical skills and ability to interpret incoming data
• Flexible with work schedule; availability for weekend shifts if required
• Previous experience in a call center is an advantage

Work schedule:
Shift-based : day (08:00 - 17:00) and evening (14:00 - 23:00) shifts, 2 flexible days off each week