IT Support Engineer

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.
In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work.
Job responsibilities

Software installations;
Diagnosing problems concerning personal hardware (PCs, laptops);
System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
Small project management related with new hardware or software installation;
Software, patches and updates installation using MS SCCM;
Vulnerability management;
data entry for CMDB - stock and inventory purposes;
follow-up with vendors - lessors - staff about hardware deliveries - stock replenishments - hardware refresh.

Job Requirements

1-2 years of experience in a technical ICT environment
General End User technology knowledge
End User Workspace platforms (discovery, asset management, client management)
End User Microsoft platforms (Active Directory, Office, SCCM)
ITSM Tool Set (Ticket Management Software) preferred
Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills
Good knowledge of office365 tools
Excellent English Written and Spoken

What's next:
It"s best to apply today, because job postings can be taken down and we wouldn"t want you to miss this opportunity. In case you need further information, just send us a message at Iulia.Ionesie@stefanini.com and we"ll be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues. E-mail:
Iulia.Ionesie@stefanini.com